Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

Shipping Methods & Timeframes

Shipping Method Cost Delivery Time Carrier
Standard Shipping $12.95 10-15 business days after shipping DHL or FedEx
Free Shipping Free on orders over $50 15-25 business days after shipping EMS

Please Note: We ship worldwide except to certain Asian countries and remote regions. Shipping times may vary depending on your location and customs processing.

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Returns & Exchanges Policy

At Sofyee Store, we want your fantasy experience to be perfect. If your items don’t meet your expectations, our flexible return and exchange policy ensures you can shop with confidence as you explore your unique identity through our collections.

Return & Exchange Eligibility

We accept returns and exchanges within 15 days of you receiving your order. To be eligible for a return or exchange:

  • Items must be unused, unworn, and in their original condition
  • All original tags must be attached
  • Items must be in their original packaging
  • A proof of purchase or order number is required

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Buttplug Tails (intimate accessories)
  • Bodystockings (due to direct skin contact)
  • Erotic Stockings & Garter Stockings (intimate apparel)
  • Any items that have been removed from their original packaging or show signs of use
  • Items purchased during clearance or final sale events

Important: Due to the intimate nature of certain products, we cannot accept returns on items that have been in direct contact with skin or intimate areas for hygiene reasons.

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email us at [email protected] with the following information using the template below:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Sofyee Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Items to return/exchange:
– Product Name: [Product Name] – Size/Color: [Size/Color] – Quantity: [Quantity]
Reason for return/exchange: [Please describe the reason]
If exchange, preferred replacement: [Product details if applicable]
Shipping Address:
[Your Full Name] [Street Address] [City, State, Postal Code] [Country]
Thank you,
[Your Name]

Step 2: Wait for Approval

Our discreet and understanding customer service team will review your request within 1-2 business days and email you a Return Authorization Number and shipping instructions.

Step 3: Ship Your Return

Once approved, carefully package your items including:

  • All items in original condition with tags attached
  • Original packaging and any accessories
  • Copy of your order confirmation or packing slip
  • Write the Return Authorization Number on the outside of the package

Ship to our returns center at:

Sofyee Store Returns
130 Old Route 103
Chester, US 05143

Step 4: Processing

Once we receive your return, we’ll inspect the items and process your request within 3-5 business days.

Refund Information

Refund Timeline

  • Credit Card/PayPal Refunds: 5-10 business days after we process your return
  • Bank Transfer Refunds: 7-14 business days

What’s Refunded

  • Cost of returned items
  • Original shipping fees (if all items in an order are returned)

What’s Not Refunded

  • Return shipping costs (customer responsibility unless due to our error)
  • Original shipping fees (if keeping part of your order)

Exchange Process

For exchanges, we’ll ship your replacement item once we receive and inspect your return. If the exchanged item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

International Returns

Customers outside the United States are responsible for:

  • All return shipping costs
  • Any customs fees or import duties
  • Ensuring proper documentation for international shipping

Damaged or Incorrect Items

If you receive damaged, defective, or incorrect items, contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedite your replacement at no extra cost.

Need Help?

Our discreet and understanding customer service team is here to help you with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll ensure your fantasy shopping experience remains positive and empowering.

We appreciate your trust in Sofyee Store as you explore new dimensions of self-expression through our unique collections.