Welcome to our FAQ section! We’ve compiled answers to the most common questions about our fantasy apparel and services. If you don’t find what you’re looking for, our support team is always ready to assist your transformative journey.

🛍ī¸ Product Questions

What types of products do you offer?
We specialize in fantasy and intimate apparel including cosplay outfits, themed lingerie, accessories, and transformation gear. Our collections feature anime-inspired designs, BDSM wear, animal themes (bunny, cat, fox girls), gothic styles, and various fantasy aesthetics to help you explore different personas.
Are your products true to size?
Yes! We provide detailed size charts for each product to ensure your perfect fit. We recommend measuring yourself and comparing with our charts before ordering. Remember, the right fit enhances the transformative experience!
What materials are used in your apparel?
We use high-quality materials designed for both aesthetic appeal and comfort. Our selection includes premium lace, satin, leather alternatives, and specialized fabrics that enhance the fantasy experience while ensuring durability and sensual appeal.

🚚 Shipping & Delivery

How long does shipping take?
Standard Shipping ($12.95): 10-15 business days after processing (1-2 business days)
Free Shipping (orders $50+): 15-25 business days after processing
All packages are shipped via premium carriers (DHL, FedEx for standard; EMS for free shipping)
Do you ship internationally?
Yes! We ship worldwide to help fantasy explorers everywhere. However, we’re unable to ship to some Asian countries and remote locations due to carrier restrictions. If you’re unsure about your location, please contact us before ordering.
Is packaging discreet?
Absolutely! Your privacy is our priority. All packages are shipped in plain, unmarked packaging with no external indications of the contents. Your secret fantasies remain exactly that – your secrets.

đŸ’ŗ Payment & Accounts

What payment methods do you accept?
We accept all major payment methods: Visa, MasterCard, JCB, and PayPal. Your payment information is processed securely through encrypted channels.
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information. We’re committed to ensuring your shopping experience is both magical and secure.

↩ī¸ Returns & Exchanges

What is your return policy?
We want you to feel absolutely confident in your selections. You may return any item within 15 days of receipt if it doesn’t meet your expectations. Your satisfaction is essential to the transformative experience we strive to provide.
How do I initiate a return?
Please contact our support team at [email protected] with your order number and reason for return. We’ll guide you through the simple return process and help ensure your fantasy journey continues positively.
Are all items eligible for return?
For hygiene reasons, certain intimate items may have restrictions. Please contact us for specific product return eligibility. We’re committed to finding solutions that respect both your experience and our quality standards.

🔒 Privacy & Security

How do you protect my privacy?
From browsing to delivery, your privacy is our utmost concern. We never share your information with third parties, use discreet billing, and ship in plain packaging. Your journey of self-expression remains personal and protected.
Will my purchases appear on my credit card statement?
Your statement will show a discreet charge name that doesn’t reveal the nature of your purchase, maintaining your privacy throughout the entire experience.
Still have questions?
Our support team is here to help you unleash your fantasy self!
Email: [email protected]
Address: 130 Old Route 103, Chester, US 05143

At Sofyee Store, we’re not just delivering packages – we’re delivering portals to new identities and tools for unforgettable experiences.